Sometimes I wonder what really is like when the IT people answers my call….
Cartoon from PInterest
Help Desk… How May I Help You…
Reflections
Man is only a pilgrim on Earth
Cartoon from PInterest
Reflections 
I provide computer support for a large international company.I have been on both sides, the customer and the support person. As a customer, life can be very frustrating when your computer is not working and you have deadlines to meet.
It is also frustrating when you are the support person assisting a very angry and frustrated customer and you are being yelled at for something that is not your fault,
However, when the computer is fixed, and the customer calms down, and you are able to help them actually meet that deadline they thought they were going to miss, it is very rewarding, especially if the customer recognizes your efforts.
I have been doing what I do at this company for a long time. My customers love me and I love them, However, if they need something fixed urgently, they can still get frustrated and take it out on me…until I get them fixed up that is. It’s OK, I have thick skin and I have been on that side of the road myself. I understand and don’t take it personally 😀
With the technology, most people want instant “fix”. As a customer, I understand it must be really difficult for the other. I’ve learnt that we cannot rush this because the system will be fix in a patch up manner. Eventually, the system will crash again.
Hey!!!
I was in helpdesk support in my day! Sometimes it looks as if they’re not helping because there was not anything really wrong 🙂
OH, Ms. g. Sorry, I didn’t realized there is a comment. And you are right. I think, they just need to vocalize what the problem it and until they found out they actually put their feet in their mouth. 😛
😆
OK, Ela. You may stop laughing. You are no help at all. 😛
To pretend, I actually do the thing: I have therefore only pretended to pretend.
– Jacques Derrida
Funny 😆
I answered that phone for a while. Most brutal thing I ever did for a living.
It’s though. I did switchboard before. Never again.
Lovely and funny, my son is in IT and his first answer is always: have you turned it off and on again” and funny enough that works very often…..
Yup, that’s one of the “helpful” questions I get. 😆
LOL Funny! 🙂
Really now, Tk…
This is just too funny! I wonder too how far away the other person talking to is.
With Telus, the telephone company in BC, they are from the Philippines. I love talking to them. Very willing to help and then some.
same as emergency relief after the world spins out of control i imagine
It will be awhile before the earth goes out of orbit.
it is in places
Listening to complaints and having to explain things seems like a tough job for sure. 🙂
Very hard, for sure. 😛
And that’s just how it seems…
Have you done it?
lol 😛
tee hee….